Terms and conditions

Humble Bee Therapies is run by Humble Bee Therapies, [Business address to be added]. Email [Email to be added].

• Your booking is confirmed when payment succeeds and we email you a confirmation.
• Please answer the health questions fully and honestly, and tell us about any changes before your treatment. We may adapt, postpone or decline a treatment if it wouldn't be safe.
• Our treatments are complementary therapies for relaxation and wellbeing. They are not a substitute for medical diagnosis or treatment; please keep seeing your GP for any health concern.
• If you arrive late, we may need to shorten your treatment so the next client isn't kept waiting. The full price still applies.
• Online booking is for adults. Treatments for under-18s need a parent or guardian's consent and presence.
• Changes and cancellations are covered by our booking and cancellation policy.

• Your order is accepted when payment succeeds and we email you a confirmation.
• Products are handmade in small batches, so colour and texture can vary slightly between batches.
• Every product lists its full ingredients. Please check for allergies and patch test before first use.
• If an item sells out between your order and our dispatch, we'll tell you and refund it in full.
• Delivery and returns are covered by our delivery and returns policy.

Prices are in pounds sterling and include VAT where it applies. Payment is taken by Stripe when you order or book: in full, except for treatments that offer a deposit, where the rest is due 7 days before your appointment (see our booking and cancellation policy). We never see your card details.

For products bought online you have 14 days from delivery to cancel, under the Consumer Contracts Regulations 2013. This does not apply to sealed toiletries that have been opened, for hygiene reasons.

For treatments you also have a 14-day cancellation right from booking. If you book a treatment for a date within those 14 days, you ask us to start within that period; if you then cancel after the treatment has taken place, no refund is due. Our booking policy gives you more generous terms for most cancellations.

• Vouchers are valid for 12 months from purchase and can be used on any treatment or product.
• Any unused balance stays on the code until it expires.
• Vouchers can't be exchanged for cash. Please keep the code safe; treat it like cash.
• You can cancel a voucher purchase for a full refund within 14 days, as long as it hasn't been used.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or your statutory rights under the Consumer Rights Act 2015.

If something isn't right, please tell us at [Email to be added] and we'll do our best to sort it out quickly.

These terms are governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction.