Delivery and returns
Last updated 26 October 2026
Draft for review. This wording should be checked by a solicitor or a legal template service before the website goes live.
Everything is made in small batches and packed by hand in Moira.
Delivery
- Royal Mail Tracked 48: £3.95, free on orders over £40. Usually 2 to 3 working days after dispatch.
- Collection from the studio in Moira: free. We'll email when your order is ready.
- We dispatch within 2 working days and email a tracking number.
- We currently deliver to UK addresses only.
Damaged, faulty or missing
If anything arrives damaged or isn't right, email us within 30 days with a photo and we'll replace or refund it, including the delivery cost. This doesn't affect your rights under the Consumer Rights Act 2015.
Changed your mind
- Tell us within 14 days of receiving your order, then send it back within a further 14 days.
- For hygiene reasons we can only accept skincare that is unopened and still sealed.
- Return postage is paid by you unless the item was faulty. We recommend a tracked service.
- We refund the item and the standard delivery cost within 14 days of receiving it back.
How to return something
Email [Email to be added] with your order number and we'll send the return address.


