Booking and cancellation policy

Treatments are paid in full when you book online, unless the treatment offers a deposit. You'll get a confirmation email straight away and a reminder the day before.

If you pay a deposit, the rest is due 7 days before your appointment, and you can pay it online from your account. A deposit is only available when you book at least 7 days ahead; for anything sooner the full price is taken when you book. If the rest hasn't been paid by its due date we'll get in touch.

• 48 hours' notice or more: get in touch to cancel for a full refund, or to move it.
• Less than 48 hours: we can't usually refund, but we'll always try to move your appointment once if you let us know.
• Not turning up without telling us is charged in full.
• Refunds go back to the card you paid with and usually arrive in 5 to 10 working days.

If you have a cold, a temperature or a stomach bug, please don't come in. Tell us as soon as you can and we'll move your booking without charge.

If we ever need to cancel, we'll contact you as soon as possible and offer a new time or a full refund, whichever you prefer.

We'll do all we can, but we may need to finish at the booked time so the next client isn't kept waiting.

If you cancel with enough notice, the amount goes back onto your voucher code rather than to a card.

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