Do I need to have had a massage before?
Not at all. Lots of people come for their first ever treatment. We'll talk you through everything, and you're in charge of the pressure and what's covered.
What should I wear?
Whatever is comfortable. For massage you undress to your comfort level and are covered with warm towels throughout. For reflexology you only take off your shoes and socks.
Why do you ask health questions when I book?
Some conditions, medicines and stages of pregnancy change how a treatment should be given. Your answers are private, seen only by your therapist, and kept securely.
Can I change or cancel my booking?
Yes. Please get in touch at least 48 hours before for a full refund. After that, get in touch anyway and we'll do our best.
How long does delivery take?
Orders are posted by Royal Mail Tracked 48, usually arriving in 2 to 3 working days. Delivery is free over £40, or you can collect from the studio in Moira.
Are the products suitable for sensitive skin?
Many are, and the Nectar face cream and honey and oat body butter are unscented. Every product lists its full ingredients; please patch test anything new.
How do gift vouchers work?
Choose an amount, add a message, and we email the voucher straight away. It's valid for 12 months on any treatment or skincare.
Can I bring someone with me?
The treatment room is just for you, but a friend is welcome to wait nearby. If you need someone with you for access or support, let us know when you book.
Do you treat under-18s?
Yes, with a parent or guardian's consent and present for the treatment. Please contact us to arrange it rather than booking online.
Can I have a treatment if I'm pregnant?
Often, yes, with some changes. Tell us on the health questions when you book and we'll talk it through before your appointment.
What if I'm unwell on the day?
Please let us know as soon as you can. If you have a cold, a temperature or a stomach bug, it's kinder to rest; we'll move your booking.
Can I return skincare?
Unopened items can be returned within 14 days of delivery. For hygiene reasons we can't take back opened products unless they're faulty.
More detail in our booking policy and delivery and returns.


